Delete your account & data
How to delete your Tolerize account and the data stored for it. This applies to the app
Tolerize (com.joeyapps.tolerize) on Android and iPhone.
Option 1: in the app
Open Account → Delete my account and confirm. It takes effect immediately.
- If you are the parent your clinic invited, this deletes the household: the dose log, batches, doctor visits, reminder settings and everyone's sign-ins.
- If someone added you to their household, it deletes only your own sign-in; the household keeps its plan.
Uninstalling the app removes what is stored on your phone.
Option 2: by email
If you can't use the app, email us from the address you sign in with:
Or write to [email protected] with the subject "Tolerize account deletion request". We confirm the request comes from the account's email and delete it within 30 days.
What is deleted, and when
| Data | When |
|---|---|
| Your sign-in, household members, dose log, batches, visits, reminder settings and push tokens | Immediately from the live database; from encrypted backups within 14 days |
| Server logs (IP addresses) | Within 14 days |
Kept: a security-log entry recording that the account was deleted, with no health information. Your clinic keeps its own medical records, which this does not affect.